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Jailan M. Gabr
Kuwait Cancer Control Center, Kuwait

Jailan Gabr is a knowledgeable and committed person. has worked at Kuwait control cancer center as a cytology specialist, also quality and safety officer at cytology lab. Her evaluation based on lab quality indicators and statistical data for improving lab performance. She has participated as a speaker in Turkey and London in addition poster presentation at Institute Of Healthcare Improvement in Boston & Amsterdam . Her experience in quality is 6 years. Participating in hospital committees, Quality Indicator Team, Emergency Team, Quality Improvement Team…etc. Furthermore, was one of the lab accreditation team at Kuwait control cancer center.


Fine Needle Aspiration (FNA) had become a well-established diagnostic component in pathology. The need for FNA in a 200 bed and the only tertiary care center for cancer is even more. Having realized that, the laboratories department decided to reduce the TAT of FNA in order to shorten the time to treatment of a patient. Four improvement interventions were introduced consecutively, a new program for patient’s appointment, a new second FNA clinic for FNA blind cases, implementation of co-path system (Pathology Information System), and providing information and instruction about FNA procedure to patients in a clear informative and understandable manner. These interventions were selected based on the annual patient satisfaction survey programmer’s recommendations, as required by the National Accreditation Standards. The standardized questionnaires have been distributed annually to 300 patients on average, for three months: from April to June 2014- 2016. In 2017 Standardized questionnaires have been distributed monthly to 35 patients on average. The analysis used a quantitative method for measuring and evaluating patient satisfaction. Based on patient surveys and comments, the clinical laboratories department was able to improve patient care. Improvements were to keep waiting to a minimum, so waiting time was minimized. All patients were called within 30 minutes of their appointment time. The waiting area was less crowded, thus alleviating stress. Co-path system helped to avoid long waits for lab results to be released. Analysis of patient satisfaction survey for years 2014, 2015,2016 and 2017 revealed increase from 65%, to 71%, 84%, 90% in 2015, 2016 and 2017 respectively. Patient satisfaction is a good source for selection of improvement projects. In addition, it is a good outcome measure of care quality, provided that it was designed in a way to ensure validity and reliability. Feedback from patients is an integral part of the hospital’s quality improvement process.

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Cancellation Policy

If due to any reason, Allied academies postpone an event on the scheduled date, the participant is eligible for a credit of 100% of the registration fee paid. This credit shall only be used for another event organized by Allied academies within the period of one year from the date of rescheduling.

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If due to any reason, Allied academies postpone an event and the participant is unable or unwilling to attend the conference on rescheduled dates, he/she is eligible for a credit of 100% of the registration fee paid. This credit shall only be used for another event organized by Allied academies within the period of one year from the date of rescheduling.

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All registrations, after payment of complete registration fee, are transferable to other persons from the same organization, if in case the person is unable to attend the event. Request for transfer of registration must be made by the registered person in writing to Details must include the full name of replaced new registrant, their title, contact phone number and email address. All other registration details will be assigned to the new person unless otherwise specified.

Registration can be transferred to one conference to another conference of Allied academies if the person is unable to attend one of the conferences.

However, Registration cannot be transferred if intimated within 14 days of the respective conference.

The transferred registrations will not be eligible for Refund.

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Keeping in view of increased security measures, we would like to request all the participants to apply for Visa as soon as possible.

Allied academies will not directly contact embassies and consulates on behalf of visa applicants. All delegates or invitees should apply for Business Visa only.

Important note for failed visa applications: Visa issues are not covered under the cancellation policy of Allied academies, including the inability to obtain a visa.

 Refund Policy:

If the registrant is unable to attend and is not in a position to transfer his/her participation to another person or event, then the following refund policies apply:

Keeping in view of advance payments towards Venue, Printing, Shipping, Hotels and other overhead charges, following Refund Policy Orders are available:

·         Before 60 days of the conference: Eligible for Full Refund after deduction of $100 towards service Fee.

·         Within 60-30 days of Conference: Eligible for 50% of payment Refund

·         Within 30 days of Conference: Not eligible for Refund

·         E-Poster Payments will not be refunded.

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Accommodation Service Providers (Hotels) have their own cancellation policies which are applicable when cancellations are made less than 30 days prior to arrival. If in case the registrant wishes to cancel or amend the accommodation, he/ she is expected to inform the organizing authorities on a prior basis. Allied academies will advise the registrant to ensure complete awareness of the cancellation policy of your accommodation provider, prior to cancellation or modification of their booking.

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